Customer story Superhuman

Transforming Contract Management for Superhuman

COMPANY
Superhuman
INDUSTRY
Tech
Sales
Startups
Tech
USE CASE
AI Redlining and Workflows
LOCATION
San Francisco, California

Superhuman is an AI-powered email app that helps thousands of professionals and teams collaborate faster, get more done, and save hours each week. Known for its innovative approach to email productivity, Superhuman caters to a diverse array of companies with robust email needs.

With upholding the highest legal and security standards being important for the company, Superhuman's compliance and legal program manager, alongside their Head of Finance, faced mounting challenges managing contracts and documentation efficiently.

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Disjointed, Manual Contract Operations

Before adopting Aline, Superhuman grappled with a disjointed approach to contract management. Multiple tools, scattered documents, and the absence of a centralized organization system created significant inefficiencies.

"Our contract management process was fragmented. We relied on manual redlining and had to involve outside counsel frequently, which slowed us down," explained the Compliance and Legal Program Manager.

Superhuman needed a solution that could centralize its contract workflows, eliminate redundant manual tasks, and empower its team to scale efficiently.

Challenge

"Our contract management process was fragmented. We relied on manual redlining and had to involve outside counsel frequently, which slowed us down."

Using Aline to Automate Contract Operations with AI

Superhuman chose Aline for its cutting-edge features, particularly Aline AI—a powerful AI Assistant that drafts, redlines, negotiates, and analyzes legal contracts with ease. During the evaluation process, several aspects of Aline stood out:

  • Aline AI: The ability to use AI to draft new documents instantly, analyze legal language, and redline contracts autonomously brought unmatched speed and accuracy.
  • AI-Driven Playbooks: Standardized compliance rules allowed Superhuman to quickly assess what is acceptable in contracts, streamlining negotiations.
  • Collaborative Tools: Aline’s commenting and version control features facilitated seamless collaboration among stakeholders.
  • Streamlined Onboarding: Weekly calls, dedicated support, and Slack integration ensured smooth adoption, with legacy document labeling and migration completed perfectly.

“The onboarding process was smooth, and the direct support from Anastashia made a world of difference,” the compliance and legal program manager noted.

Solution

The ability to use AI to draft new documents instantly, analyze legal language, and redline contracts autonomously brought unmatched speed and accuracy.

Redline 50 Percent Faster, $40K Savings

With Aline, and specifically Aline AI, Superhuman transformed its approach to contract management and achieved measurable results:

  • Streamlined Contract Management: Superhuman now drafts and redlines contracts up to 50% faster, saving an average of 10-15 hours per week previously spent on manual edits and reviews.
  • Cost Savings: By reducing dependency on external counsel, Superhuman estimates annual savings of approximately $40,000.
  • Improved Collaboration: Stakeholders now negotiate and finalize contracts within the platform, reducing email back-and-forth and boosting team efficiency.
  • Enhanced Compliance: Aline AI ensures contracts align with playbook standards, eliminating costly errors and omissions.

As one Superhuman user shared, “Aline is like having a lawyer on call for redlining. It’s incredibly valuable.”

Results

As one Superhuman user shared, “Aline is like having a lawyer on call for redlining. It’s incredibly valuable.”

Superhuman's Feedback on Aline

When asked about their experience, Superhuman’s compliance and legal team had high praise:

  • Ease of Use: Despite minor growing pains, the platform is intuitive and reliable.
  • Exceptional Support: "Anastashia has been absolutely amazing. Every question is resolved within minutes."
  • High Recommendation: "I would 100% recommend Aline to others. It has become an indispensable tool for our team."

By partnering with Aline, Superhuman has revolutionized its approach to contract management, setting the stage for future growth and success.

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